Arquivos customer success - Blog Mercado Eletrônico

Mercado Eletrônico uses chatbots to improve users’ experience

User experience is the core of any business. Increasingly focused on facilitating and streamlining customer contact with the brand, we implemented a chatbot service at ME, in partnership with Zenvia. We strive on optimizing the service and increas...

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Customer Success and Customer Experience: customer age at ME

We are living in the Customer Age, and there is nothing new about it. Business success is linked to consumer satisfaction and success directly. Those businesses that don’t foresee Customer Experience and Customer Success actions will lose co...

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Customer Success: what is it and how to achieve it?

Who’s in charge of your business? You or your client? If you answered “I am”, you probably don’t know the term Customer Success and you are at serious risk of putting your company in danger. We are living now in Customer Ag...

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Customer success is key to the success of your company

The concept of Customer Success (CS) is becoming more and more popular in high-tech companies, Mercado Eletrônico included. Always concerned to ensure success to our customers in the use of their technological solutions, we have adopted CS to offe...