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When we must define clear goals to monitor the business procurement process, there is nothing more adequate than KPIs – or Key Performance Indicators, used to measure different vital points in the procurement department.

According to Marcos Roig, Commercial Manager at Mercadoe, such metrics provide real-world data, based on relevant information such as time, cost, customer satisfaction and productivity. And they are also tools that the company can use to improve its management, make strategic decisions and increase profit in the short and long terms.

In his article, Mr. Roig talks also about automation systems that make keeping track of KPIs easier, and brings new ideas for your team, so they can have more control over processes and track results accurately.